Created: September 2020 by Jenny Owen
Last Reviewed/Updated: 17th July 2024 by Jenny Owen
Related Documents
Anti-Bullying Policy
Equality and Inclusion Policy
Privacy Policy
Health and Safety Policy
Safeguarding Policy Statement
For further information, please visit our website for a full list of our policies.
Registration
At the point of registration, parents/guardians are asked to provide their contact details, child’s information, and permissions. These are needed to support and enhance their child’s participation in Wild Things.
After registration, any changes to these details and information must be communicated via email at the earliest opportunity (jenny@wildthingsperformingarts.org.uk).
Parents/Guardians will be asked to read and confirm understanding of our policies at the point of registration. These policies will be reviewed and added to occasionally, and Wild Things will inform parents/guardians of any changes.
Fees
Details of class fees will be communicated via email upon registration.
Parents/guardians will be invoiced for the full term, one month in advance, or from the point of registration. Fees will be collected by direct debit through GoCardless, usually the day prior to the due date listed on the invoice.
All parents/guardians are required to set up a direct debit through GoCardless for fees to be collected. They will receive an email with instructions to set this up, and another email to confirm the payment due for the upcoming/current term and the date by which the direct debit must be set up for fees to be collected by the due date (usually one week prior). Once the direct debit is set up, we will send an invoice for each term confirming the payment due and the due date; this invoice will trigger payment to be requested by direct debit the day prior to the due date (approximately one month before the beginning of term).
If the direct debit is not set up in time, and so fees cannot be collected through GoCardless by the due date, this will result in a late payment. This will incur a £3 “late payment fee” per month of delay. This will be added to the draft invoice, which will be sent to the parent/guardian once the direct debit is set up; we will notify the parent/guardian about outstanding class fees and late fees by email in the meantime. For example:
- Spring Term class fee payment is due by 10th December, and the direct debit is requested to be set up by 3rdDecember, for payment to be made by the due date. If the direct debit is not set up by 3rd December, and so the fee will not be paid by 10th, on 4th December a late payment fee of £3 will be added to the draft invoice.
- If the direct debit is still not set up for Spring Term class fees and the late payment fee to be paid by the following month (by 3rd January), another late payment fee of £3 will be added to the invoice. A late payment fee of £3 per month will continue to be added each month until the direct debit is set up and Spring Term class fees are paid.
Fees do not cover LAMDA Exams or individual Private Classes; these will be invoiced separately.
No refunds can be given for days when the student does not attend.
It may be necessary for us to review and amend our fees on occasion to ensure our overheads are covered. These changes will be communicated to parents/guardians and students with as much notice as possible.
Notice of termination of classes
8 weeks’ notice in writing is required when a student leaves Wild Things (via email to jenny@wildthingsperformingarts.org.uk). The current term’s fees are non-refundable at the point of notice, and fees for any classes within the 8-week notice period will be due.
Please note, once your child has signed up to Wild Things sessions, we will reserve their place on an ongoing basis until written notice is given directly to us (ie NOT the school). Outstanding fees will be due (as above), whether or not the student attends the classes.
Classes
Details of each class (including times and location) are available on our website, and will be communicated via email upon registration.
Wild Things classes run throughout the academic year.
While we strive to maintain consistency, as far as possible Wild Things may on occasion have to make changes to class times or locations. This will be communicated to parents/guardians and students with as much notice as possible.
If for any reason we are unable to run classes in person, all classes will be delivered virtually. This will either be a live class via Zoom, or a pre-recorded video with students being encouraged to record and submit work for feedback. The usual fees will still be due, and no refunds will be given.
On occasion, it may be necessary for a replacement coach to cover a class/classes. In most instances this replacement will be a Wild Things Performing Arts coach, and they will always be DBS-checked (enhanced).
Students must bring any equipment to class they are asked to, including bottled water, scripts, a notebook and pen/pencil.
Attendance
In order for your child to progress and develop within the group, it is preferable that they attend every session. Full fees are payable whether or not your child attends all classes in the term.
Parents/guardians are asked to give as much notice as possible if their child will be missing a class, in order for their absence to be considered when planning the class.
Wild Things Performing Arts will consider class attendance when choosing LAMDA exam grades and formats. Students who prove themselves to be reliable are more likely to be offered a Duo or Combined exam, so they can work with a partner. If attendance is poor, we will consider solo work, or, when attendance is extremely poor, withdrawing students from exams. No refunds will be given.
Photography
When registering, parents/guardians are asked to give lifetime permission for Wild Things Performing Arts CIC to use images (still and video) of the student in publicity materials online, on our website, and on social media (Facebook, Instagram, Twitter etc) and in video recordings of our performances on our YouTube and Vimeo channels. Parents/guardians have the option to deny this permission at the point of registration, and can change this permission any time after by contacting Wild Things Performing Arts.
Health and Safety
When registering, parents/guardians are asked to provide contact details, and any medical information relevant to ensure we can care for their child safely (including known conditions and allergies). It is the responsibility of the parent/guardian to ensure Wild Things Performing Arts CIC is updated with any changes to this information.
It is the responsibility of the parent/guardian to inform us of any injury their child has.
Wild Things provides a safe space for children and young people to play and have fun. However, students are expected to take reasonable care of themselves and others who may be affected by their actions. Students must follow safety instructions given to them by staff or volunteers.
Behaviour
Wild Things Performing Arts CIC promotes inclusion and celebrates individuality. We pride ourselves on offering all students a nurturing safe space to be creative and have fun together. All students are expected to foster these values, by treating each other with respect and kindness. No bullying will be tolerated.
Students must follow safety instructions given to them by staff.
Students must not use language or gestures that others may find inappropriate, offensive or threatening.
In the event that a student’s behaviour or language is unacceptable, the following steps may be taken:
- In the first instance, the student is given a verbal warning.
- If the student continues to misbehave, they will be excluded from a particular activity/part of the class. If their behaviour improves, they will be invited to re-join the class.
- If the student’s behaviour doesn’t improve, or if the offensive behaviour is repeated, the student will be excluded for the rest of the class.
Where a student is excluded from a class, their parent/guardian will be informed. No fees will be refunded for activities or classes a student is excluded from.
Exclusions
The following circumstances may result in exclusion of a student from future classes:
- You are in breach of any of these Terms and Conditions, or
- The behaviour of your child is disruptive, inappropriate or likely to put other students or staff in danger, or
- Your behaviour towards our staff or volunteers, students or other customers is disruptive, inappropriate, consistently negligent (including late collection of your child) or likely to bring us or any of our services into disrepute,
Depending on the severity of the circumstances, exclusion will be the last resort. We will communicate and aim to work with you and your child to resolve any issues and ensure your child can continue to participate as far as possible. If the issues are persistent, or particularly severe, we will consider exclusion.
If a student is excluded, no fees will be refunded to you and we reserve the right to seek payment of the balance of any fees due to us.